qualidade

Leon

What performance indicators (KPIs) are, how to choose the right ones, and examples with formulas: fi...

Leon

A managerial step-by-step guide to applying Total Quality Management to a new product: product and p...

Leon

What 5S is, where it came from and how to apply each S (sort, set in order, shine, standardize, sust...

Leon

How SPC warns you when a process goes out of control: common and special causes, chart types and how...

Leon

Brainstorming, GUT matrix, 5W2H, SIPOC, kanban, Trello and risk matrix: what each tool is for and ho...

Leon

PDCA, MASP and Ishikawa's 7 quality tools: Pareto, cause and effect, histogram, control chart, scatt...

Leon

Prevention, appraisal, internal and external failures: understand the four categories of quality cos...

Leon

How the ISO 9000 series came about, who does what in Brazil (ABNT and Inmetro), ISO 9001 revisions u...

Leon

The history of quality management from the craftsman to 1970: Taylor, Shewhart, sampling, Deming, Ju...

Leon

What quality management is, what it is for, its benefits and the 7 ISO principles behind it, with ex...